If you have selected an e-ticket at the point of purchase then it should be attached to your original email sent by tickets@ticketquarter.co.uk with the subject line ‘Confirmation of order number xxx’ Most e-tickets are sent immediately after purchasing your tickets and on some devices appear at the top or bottom of the email. Please always check your junk folder.

Some e-tickets will not be ready to issue to customers immediately, these tickets will be emailed out at least 2 weeks before the date of the event.

If you have not received your e-ticket 2 weeks before the event, please contact us on customerservice@ticketquarter.co.uk

If your event is taking place within the next 48hrs please email customerservice@accliverpool.com stating the event name and date in the email subject and one of the team will be in touch.

Please note that your ISP (Internet Service Provider) e.g. AOL can block your e-ticket email by mistaking it for spam. You can add Ticket Quarter email address (tickets@ticketquarter.co.uk) to your email contacts so it becomes a trusted address.

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